Negotiator/Mediations - Malaysia

We are keen to recruit enthusiastic and resourceful NEGOTIATOR/MEDIATIONS in Malaysia.

Our mission at amalan is to assist people in regaining control of their finances. We advise our customers on ways to renegotiate their loans to a level they can afford. We are first to offer such service in Indonesia using a professional, attentive and customer focused approach, supported by cutting edge technology.

As NEGOTIATOR/MEDIATIONS you will contribute establish good communication and negotiation process of our customers' debt problem to the banks.

Responsibilities:

  • Handling debt negotiation and consolidation to the banks and get the best result
  • Handling debt collectors, including answer phone, meeting with collectors, reply message or email
  • Maintain relationship with the bank especially collection department
  • Join with the team to do customer’s debt management analysis
  • Join with the team to advice customer’s debt management plan
  • Meet Quality Assurance Requirements and other key performance metrics

Requirements:

  • Excellent interpersonal, written, and oral communication skills

  • Proven track record in collection department, ideally more than 1-2 years

  • Good negotiation skill

  • Have analytical understanding about customer’s debt especially in unsecured loan

  • Have a deep understanding in collection and credit payment process

  • Fluent in Malay and good English
  • This is a full time position.

This is an exciting opportunity within a small and dynamic team in a high growth startup led by an international group of experienced finance and start-up veterans (for bios, please visit: amalan). It is a fun job for a highly motivated and creative person that learns quickly and likes a fast moving, challenging environment.

We offer a start-up environment with flat hierarchy that gives you ample space to develop yourself professionally and to apply your creativity. Starting salary and benefits are competitive with excellent growth perspective.

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